IT Implementation Specialist

2 days ago

Thrissur, Kerala, India beBeeImplementation Full time ₹ 13,40,400 - ₹ 1,67,11,680
Implementation Engineer Position

Our mission is to enhance IT network monitoring and analytics capabilities.

We are seeking an Implementation Engineer who will play a key role in deploying and integrating our products and solutions for clients.

You will work closely with cross-functional teams to understand requirements, configure solutions, and ensure seamless implementation.

  • Deploy and integrate our solutions at customer sites.
  • Design and implement monitoring, logging, and service desk solutions.
  • Work with clients to gather requirements and ensure solutions align with their business needs.
  • Collaborate with internal teams (DevOps, Support, Product) for smooth delivery of projects.
  • Develop and maintain implementation-related documentation, standards, and user guides.
  • Provide training and support to customers for effective product usage.

The ideal candidate should have hands-on technical skills, problem-solving ability, and a customer-oriented approach.

Requirements:

  • 4–8 years of experience in IT implementation, system integration, or related roles.
  • Experience with monitoring and service desk tools (e.g., ManageEngine, ServiceNow, Grafana, ELK, Zoho Service Desk, Kibana).
  • Knowledge of on-premise and cloud-based deployments.
  • Familiarity with network concepts (secure zone, DMZ, firewalls) and ITIL processes.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication skills to interact with technical and non-technical stakeholders.
  • Hands-on experience with Linux servers, Windows, and basic networking is required.

Preferred Qualifications:

  • ITIL certification.
  • Experience with data visualization tools like PowerBI, Tableau, or JasperBI.
  • Exposure to scripting or automation for deployment/configuration.

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