Desktop Infrastructure Specialist

4 days ago

Malappuram, Kerala, India beBeeDesktop Full time ₹ 5,00,000 - ₹ 10,00,000

Job Title: Desktop Support Engineer

Experience: Minimum 1 Year

Location: Bengaluru

Job Summary:

We are seeking a skilled and proactive Desktop Support Specialist to join our IT team in Bengaluru.

The ideal candidate will have at least one year of hands-on experience in managing and supporting IT infrastructure, including Windows and macOS environments, basic network troubleshooting, and end-user support.

Key Responsibilities:


Troubleshoot Hardware Issues:

• Install, configure, and maintain Windows and macOS operating systems.

• Troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals.


Software Management:

• Install, update, and patch software applications and security tools.

• Provide day-to-day support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.


System Provisioning:

• Support system provisioning via Microsoft Intune and Windows Autopilot (basic knowledge required).

• Manage user accounts, groups, and permissions using Active Directory.


Network Support:

• Assist with system upgrades, data migrations, and routine backups.

• Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems.

• Perform basic configuration and support of network devices such as routers, switches, and firewalls.


Additional Responsibilities:

• Assist in IP address configuration and network printer setup.

• Monitor and maintain network performance at the location.

• Respond to IT support tickets, ensuring timely and effective resolution.

• Document technical issues, solutions, and IT processes accurately.

• Ensure compliance with IT security policies and industry best practices.

• Manage IT assets and maintain inventory for your designated location.


Preferred Skills:

• Strong troubleshooting and problem-solving abilities.

• Basic understanding of Firewalls and Layer 2 Switches.

• Familiarity with ITSM tools for ticket management.

• Ability to work independently and prioritize tasks.


Professional Requirements:

One year of experience in a related field. A degree or certification in Computer Science or related field is preferred but not required.


Benefits:

This role offers a competitive salary, comprehensive benefits package, and opportunities for career growth and professional development.

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