Technical Desktop Specialist

3 days ago

Delhi, Delhi, India beBeeEngineer Full time ₹ 9,00,000 - ₹ 12,00,000
Desktop Support Engineer Role

We are seeking a skilled Desktop Support Engineer to join our team. This individual will play a vital role in maintaining the functionality and reliability of our IT environment, enabling employees to work efficiently and effectively.

The successful candidate will have a large degree of independence and trust, but will not be isolated; the support of the engineering team leads and every other technology team member is behind them.

This is an opportunity to contribute to a team-first meritocracy and help grow an entrepreneurial group.

Responsibilities:

  • Administer Microsoft Intune for endpoint management and provide support for Azure Virtual Desktop (AVD) infrastructure.
  • Manage incident and service request management process to ensure timely resolution of user issues and requests.
  • Utilize Nexthink for proactive monitoring, troubleshooting, and incident resolution.
  • Handle grant application/drive/folder access requests and ensure proper permissions are granted according to security policies.
  • Administer user accounts in Active Directory, including adding/removing users from groups and managing calendar access and delegation.
  • Facilitate consultant onboarding/offboarding processes, including provisioning/deprovisioning access to necessary resources.
  • Manage access to collaboration tools like Microsoft Teams, including adding/removing users from channels and distribution lists.
  • Monitor and respond to phishing email incidents, providing guidance and support to users as needed.
  • Perform remote software installations and configurations to ensure users have access to required applications.
  • Reset passwords and unlock user accounts as per established security protocols.
  • Assist with setting up and troubleshooting Zoom meetings and other video conferencing solutions.
  • Address Zscaler/network connectivity issues and provide resolution to ensure uninterrupted access to network resources.
  • Provide support for external file sharing platforms such as ShareFile and Teams channels.
  • Assist users with unlocking Bitlocker screens and resolving related issues.
  • Configure and map network drives and printers for users as needed.
  • Provide support for mobile devices, including unlocking iPhones and troubleshooting connectivity issues.

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