L1 Technical Support Specialist
2 days ago
We are seeking an enthusiastic and customer-focused L1 Support Engineer to provide first-line technical support for Microsoft 365 services and desktop environments. The ideal candidate will have good communication skills and knowledge of Office365 admin portals.
Key Responsibilities- Serve as the first point of contact for IT support via email, phone, or ticketing system.
- Provide basic troubleshooting for Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
- Support desktop environments: Windows OS, device setup, drivers, and peripheral support.
- Assist with user account management in Azure AD / Office 365 (password resets, license assignment, MFA setup).
- Escalate complex issues to L2 engineers while documenting troubleshooting steps.
- Maintain accurate logs of issues and solutions in the ticketing system.
- Provide end-user guidance on IT policies, best practices, and security awareness.
- Basic knowledge of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
- Familiarity with Windows 10/11, desktop/laptop hardware, and network fundamentals (TCP/IP, DNS, VPN).
- Office365 admin portal, Exchange online, Teams, SharePoint, Azure.
- Strong communication and problem-solving skills.
- Ability to work in a team environment and provide excellent customer service.
- Opportunity to gain hands-on experience with Microsoft 365 and desktop support in a real-world IT environment.
- Mentorship from experienced IT engineers.
- Career growth path from Intern → L1 Engineer → L2 Engineer.
- Collaborative work environment with continuous upskilling.
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