Digital Support Specialist

4 days ago

Jamnagar, Gujarat, India beBeeProjectCoordinator Full time ₹ 18,00,000 - ₹ 25,00,000

About the Role

This is an opportunity to represent a leading digital services company, providing quality customer service interaction with clients. The role involves resolving client tickets in a timely manner, escalating key issues to developers, and writing documentation for a growing help center database.

Key Responsibilities:

· Respond to client tickets, addressing all their questions and concerns promptly.

· Understand and escalate software bugs and issues to developers for resolution.

· Learn new features of our software and write help documentation articles to support clients.

· Liaise between internal departments to resolve client issues.

· Analyze metrics and stats from ticketing systems to generate reports on time to resolution, classification, and other key information.

· Utilize SQL to query databases for key information when investigating issues.

Required Skills:

· Strong customer service skills.

· Ability to translate skills to others through training or mentoring.

· Proficient knowledge of Microsoft Office.

· Strong analytical and problem-solving skills.

· Critical thinking skills.

· Attention to detail and organization skills.

· Adaptability to changing priorities.

· Interpersonal abilities and communication skills.

Benefits:

• Geographically diverse work environment.

• Opportunity to learn and grow with the company.

Other Opportunities:

• Collaborate with industry leaders.

• Work at the forefront of entertainment technology and software services.

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