Digital Transformation Specialist

21 hours ago


Jamnagar, Gujarat, India beBeeTransformation Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Job Title

We are seeking a Digital Transformation Specialist to lead our digital initiatives within the call center operations.

  • Develop and drive digital strategies aligned with business objectives.
  • Manage and optimize digital channels, including chat, email, web, and self-service.
  • Use data and analytics to enhance efficiency and customer satisfaction.
  • Lead the integration of artificial intelligence, automation, and emerging technologies.
  • Collaborate cross-functionally with customer experience, IT, and operations teams.
  • Track key performance indicators and report on the impact of digital initiatives.
Required Skills and Qualifications
  • At least 5 years of experience in digital strategy, digital operations, or customer experience.
  • Strong knowledge of call center tools, platforms, and key performance indicators.
  • Hands-on experience with CRM systems, analytics tools, and automation platforms.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to adapt quickly to evolving technology and customer trends.
What You'll Bring

A strong background in B2C/B2B customer service environments is preferred. Certifications in digital marketing, agile, or customer experience tools are also beneficial.

Are you passionate about driving digital transformation in customer service? Apply now and join our team of innovators.



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