Support Service Program Lead

1 day ago


Noida, Uttar Pradesh, India Iron Systems Full time

Job Description:

As a Program Lead for Field Services Operations, you will be responsible for leading a team through all phases of client acquisition, including new program transition, workforce capacity planning, predictive profit delivery, and innovative data-driven project planning and execution. You will work closely with vendors to source the best field engineers and ensure compliance with program processes and policies.

Key Responsibilities:

  • Build workforce supply chain solutions as per customer SOW.
  • Identify cost-saving opportunities and measure performance through predefined KPIs.
  • Handle escalations from internal stakeholders within the stipulated SLA.
  • Prepare detailed cost analysis of program activities and vendor quotes.
  • Support sales teams in pre-bid activities.
  • Develop scalable templates in Excel to deliver program deliverables.
  • Ensure daily profit achievement of worker cost negotiations.
  • Manage team capacity planning.
  • Build high-performing teams.
  • Ensure single-point accountability for vendor management team success.

Requirements:

  • Experience in manpower hiring in EMEA region.
  • Skilled in manpower sourcing, including managed IT services.
  • Ability to identify cost-saving initiatives and drive results.
  • Expert negotiator on commercial and non-commercial terms with vendors.
  • Natural leader with sound judgment and attention to detail.
  • Ability to handle pressure and meet deadlines.
  • Ability to work independently and as part of a team.
  • Excellent interpersonal, communication, and public speaking skills.


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