Academic Engagement Specialist
23 hours ago
At Boston Institute of Analytics, we're seeking a highly skilled Academic Engagement Specialist to join our EdTech team. This role is perfect for someone with strong organizational and communication skills who thrives in a fast-paced environment.
About the RoleThis Academic Engagement Specialist position plays a vital part in ensuring seamless coordination between our academic counselors and prospective students. You'll be responsible for managing initial student inquiries, scheduling appointments, and providing information on program offerings.
- Initial Inquiries: Assist academic counselors by responding to student inquiries, including preliminary questions and program information.
- Student Support: Serve as a point of contact for prospective students, helping them understand course options, prerequisites, and application steps.
- Counselor Support: Collaborate with academic counselors to prepare for counseling sessions, ensuring they have all necessary materials and information.
- Data Management: Maintain accurate records of student inquiries, follow-ups, and interactions in our CRM system.
- Follow-Up: Conduct regular follow-ups with prospective students, ensuring timely responses to inquiries and supporting them throughout the application process.
- Information Sessions: Help organize and coordinate information sessions, webinars, and Q&A events to provide comprehensive insights into our offerings and application process.
- Market Insights: Analyze inquiry trends and gather feedback from prospective students to provide actionable insights to our admissions team.
- Reporting: Prepare reports on pre-admission metrics, including student inquiries, follow-up activities, and conversion rates, to optimize the admissions process.
- Bachelor's Degree in Education, Business Administration, or a related field.
- Minimum 1 year of experience in academic coordination, admissions support, or educational counseling, preferably within the EdTech industry.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), with experience in Customer Relationship Management (CRM) systems preferred.
- Excellent organizational and time-management skills, with a strong attention to detail.
- Strong communication and interpersonal skills, capable of engaging effectively with prospective students, counselors, and team members.
- Ability to multitask, prioritize, and handle a dynamic workload, especially during peak admission periods.
The salary range for this role is $60,000 - $80,000 per annum, depending on experience.
Why Join Us?As an Academic Engagement Specialist at Boston Institute of Analytics, you'll have the opportunity to impact students' educational journeys from the start. Our supportive team environment allows you to work collaboratively with colleagues to empower students and contribute to our mission-driven initiatives.
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