Service Operations Coordinator

4 days ago

Bengaluru, Karnataka, India beBeeService Full time
Service Support Specialist

We are seeking an experienced Service Support Specialist to join our team. In this role, you will be responsible for coordinating installations, troubleshooting, and service visits for motorized blinds and window automation systems.

You will act as the primary contact between dealers and service technicians, ensuring timely, high-quality service delivery. Key responsibilities include coordinating and scheduling service visits, maintaining service records, and providing technical support and guidance to field technicians.

  • Main Responsibilities:
  • Coordinate and schedule service visits for installation, maintenance, and troubleshooting.
  • Act as the primary contact between dealers and service technicians.
  • Diagnose and resolve issues related to blinds and automation systems.
  • Maintain service records, reports, and documentation.
  • Ensure compliance with safety standards and company protocols.
  • Provide technical support and guidance to field technicians.
  • Collaborate with sales and project teams for smooth handovers.
  • Monitor and manage inventory of service tools and spare parts.

Requirements:

  • Diploma / ITI / B.E. / B.Tech in Electrical or Electronics Engineering.
  • Minimum 2 years of experience in service coordination or technical support.
  • Familiarity with motorized blinds, automation systems, or similar electrical products.
  • Ability to read technical drawings & wiring diagrams.
  • Proficient in MS Office and service management tools.
  • Strong organizational, communication, and problem-solving skills.
  • Customer-focused with a hands-on approach.

What We Offer:

  • Competitive salary with performance-based incentives.
  • Opportunity to work with a globally recognized brand.
  • Professional development and career growth opportunities.
  • A collaborative and dynamic work culture.

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