
Technical Services Director
5 hours ago
We are seeking a skilled and experienced Technical Services Director to lead our team in delivering exceptional technical support to our clients.
Key Responsibilities:- Sales Support: Collaborate with the sales team to develop and deliver compelling technical presentations that drive sales growth and achieve target goals.
- Troubleshooting: Develop and implement effective strategies for identifying and resolving technical issues at client sites, ensuring minimal disruption to business operations.
- Team Leadership: Provide coaching, training, and guidance to the technical team to enhance their skills and knowledge, driving productivity and efficiency.
- Customer Retention: Identify opportunities to upsell and cross-sell value-added services to existing customers, ensuring long-term retention and revenue growth.
- Operational Excellence: Oversee the implementation of efficient operational processes and procedures to ensure seamless delivery of technical services to clients.
- MIS Reporting: Ensure timely and accurate submission of Management Information Systems (MIS) reports to stakeholders.
To be successful in this role, you will need:
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze complex technical issues and develop effective solutions.
- Proven track record of delivering results in a fast-paced environment.
- Knowledge of industry trends and best practices.
We offer a competitive salary package, comprehensive benefits, and opportunities for career growth and development.
About Us:We are a leading provider of technical services, committed to delivering exceptional results and building long-term relationships with our clients.
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