Service Operations Manager

2 days ago


Nashik, Maharashtra, India Revamp Moto Private Limited Full time
Job Description:

We are seeking a seasoned Service Operations Manager to lead and enhance our service operations in Nashik. This role requires a strong leader with a proven track record in service management, customer satisfaction, and operational efficiency within the Electric Vehicle (EV) or Automobile industry.

Key Responsibilities:
  • Manage end-to-end service operations, ensuring efficient and timely service delivery.
  • Develop and implement strategies to enhance customer experience, loyalty, and retention.
  • Monitor and optimize Key Performance Indicators (KPIs) for service operations.
  • Lead, train, and mentor service engineers, technicians, and support staff to maintain high standards.


Requirements:
  • Bachelor's degree in Mechanical Engineering, Automotive Engineering, or a related field.
  • 8-12 years of experience in service operations, preferably in EV 2-Wheeler or the Automobile industry.
  • Strong team management, training, and mentoring abilities.
  • A proven track record of improving customer satisfaction and service efficiency.

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