
Service Desk Leadership Role
3 days ago
This is a pivotal role in transforming the Service Desk into a proactive, outcome-driven support function that enables business productivity, minimizes disruption, and fosters trust through every interaction.
The leader oversees all Service Desk Supervisors and frontline staff across multiple pods, ensuring high-quality, scalable, and user-centric support. They partner closely with peer Managers to deliver a seamless end-to-end support experience.
Key Responsibilities:
- Provide strategic and operational leadership for the entire Service Desk function.
- Manage and develop a team of Supervisors and frontline agents across pods.
- Define, monitor, and report on key performance indicators (SLAs, FCR, CSAT, backlog, aging).
- Ensure adherence to ticket handling, escalation, and documentation standards.
- Serve as the escalation point for major incidents or complex service disruptions.
Requirements:
- 8+ years of progressive experience in IT support, with at least 3 years in a leadership role.
- Proven track record of leading service desk operations in a high-volume, multi-site environment.
- Deep understanding of ITSM principles, incident/request workflows, and performance management metrics.
Preferred Qualifications:
- Experience with ITSM platforms and knowledge management frameworks.
- ITIL Foundation certification or higher-level ITIL training.
-
Service Desk Analyst
5 days ago
Aurangabad, Maharashtra, India Capgemini Engineering Full timeService Desk AnalystLocation: PAN IndiaExperience: 2–4 yearsChoosing Capgemini means choosing a place where you'll be empowered to grow your career, supported by a collaborative team, and inspired to deliver exceptional IT support services. Join us in helping organizations streamline their IT operations and enhance user experience through efficient service...
-
Leadership Tax Role
1 week ago
Aurangabad, Maharashtra, India beBeeTax Full time ₹ 19,34,400 - ₹ 25,15,200Lead Tax Consultant PositionWe are seeking a highly skilled Lead Tax Consultant to join our team. This is a key leadership role that involves overseeing all tax-related matters and ensuring compliance with relevant laws and regulations.Experience in taxation, particularly in HNI (High Net Worth Individual) taxation;Expertise in direct and indirect tax...
-
Financial Leadership Role
5 days ago
Aurangabad, Maharashtra, India beBeeFinance Full time ₹ 26,00,000 - ₹ 40,15,000Job Summary:We are seeking a highly skilled General Manager Finance to oversee the preparation and analysis of financial statements, manage accounting operations, and implement internal controls. This is a full-time, on-site role located in Chennai.Key Responsibilities:Preparation and analysis of financial statementsManagement of accounting...
-
Audit Leadership Role
1 day ago
Aurangabad, Maharashtra, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 25,00,000Audit Leadership PositionWe are seeking a seasoned professional to lead and manage large-scale audit engagements for various clients.The ideal candidate will possess excellent leadership skills, prioritization abilities, and effective communication skills to motivate and guide a team of professionals.Key Responsibilities:We require an experienced Audit...
-
Leadership Role in Clinical Governance
1 day ago
Aurangabad, Maharashtra, India beBeeDirector Full time ₹ 1,80,00,000 - ₹ 2,50,00,000About the Role:We are seeking an experienced Medical Services Director to lead our medical teams and ensure high-quality clinical services at our hospital. This role is responsible for coordinating and overseeing all medical care and quality monitoring/accreditation/quality assurance.Key Responsibilities:Coordinate and oversee all medical care provided at...
-
Project Leadership Role
6 days ago
Aurangabad, Maharashtra, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,00,00,000Senior Project LeadThrive in a dynamic environment where innovation thrives, leadership is fostered, and you'll have the opportunity to drive meaningful impact on high-profile projects.We seek an accomplished project manager with at least 5 years of hands-on experience overseeing large-scale, complex undertakings, exceling in both process management and...
-
Transformation Leadership Role
1 day ago
Aurangabad, Maharashtra, India beBeeTransformation Full time ₹ 1,20,00,000 - ₹ 2,40,00,000Transformation LeaderOur organization is seeking a highly skilled Transformation Leader to drive successful Organizational Change Management initiatives.Design and implement strategic change plans aligned with business objectives.Develop and execute stakeholder engagement strategies for effective communication.Stay up-to-date with industry best practices on...
-
Tax Leadership Role
4 days ago
Aurangabad, Maharashtra, India beBeeManager Full time ₹ 1,50,00,000 - ₹ 2,00,00,000Unlock your potential in a dynamic and forward-thinking role. As a Manager, you will be responsible for leading tax advisory engagements, managing delivery of tax opinions, and ensuring compliance with tax regulations.Key qualifications include a strong technical knowledge of direct taxation, analytical skills, and the ability to innovate and manage time and...
-
Global Nutrition Leadership Role
1 day ago
Aurangabad, Maharashtra, India beBeeProgramme Full time ₹ 14,99,999 - ₹ 19,99,999Job Title: Senior Programme ManagerOverviewThis is a senior role responsible for driving strategic planning, technical leadership, and program management to strengthen the organization's nutrition portfolio.The ideal candidate will have a deep commitment to social development and excellent communication skills with command over spoken and written English and...
-
Help Desk Professional
3 days ago
Aurangabad, Maharashtra, India beBeeSupport Full time ₹ 50,00,000 - ₹ 95,00,000Job Title: Help Desk ProfessionalA career opportunity has arisen for a skilled Help Desk Professional to join our dynamic team. As the first point of contact for technical assistance, you will play a critical role in delivering exceptional user support.Key Highlights:Exceptional Communication Skills – Ability to interact professionally and clearly with...