Customer Service Representative Job

3 days ago

Bhimavaram Villupuram Warangal, India beBeeCustomerService Full time ₹ 1,50,000 - ₹ 4,00,000
Tele Service Representative Job Opportunity

We are seeking a highly skilled and motivated Tele Service Representative to join our team. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess strong problem-solving abilities.

Job Description:

The Tele Service Representative position involves providing top-notch customer service to clients via phone calls. This role requires the ability to handle multiple tasks simultaneously, manage time effectively, and maintain accurate records of customer interactions.

Responsibilities:
  • Customer Support: Respond to customer inquiries, address their concerns, and provide solutions to their problems in a timely manner.
  • Issue Resolution: Effectively resolve customer complaints and issues by listening actively, empathizing with customers, and providing appropriate solutions.
  • Record Keeping: Maintain accurate and up-to-date records of customer interactions, including calls, emails, and other communications.
  • Team Collaboration: Work closely with team members to achieve common goals, share knowledge, and improve service delivery.
Required Skills and Qualifications:
  • Excellent Communication Skills: Possess strong verbal and written communication skills in English and Hindi.
  • Problem-Solving Skills: Be able to think critically, analyze problems, and develop effective solutions.
  • Basic Computer Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and other software applications.
  • Interpersonal Skills: Ability to build rapport with customers, understand their needs, and provide personalized service.
Benefits:

This role offers a dynamic work environment, opportunities for growth and development, and a competitive salary package.

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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