
Customer Service Representative
2 days ago
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge.
Genpact's industry-first accelerator is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.
This role requires someone who can solve real-world problems in a fast-moving, tech-driven environment. They should be able to handle multiple chats at once and respond to customer queries and issues in a timely manner.
The ideal candidate will have knowledge of Email Clients and Basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc.). They should also have relevant experience in Customer Support through Phone and good basic technical skills & Sales techniques.
Some key responsibilities include handling multiple chats at the same time, responding to customer queries & issues in a timely manner, providing solution to the customer basis the available help articles and within the policies, replicating customers issue and reporting necessary bugs/suggestions/ideas, and providing excellent services to the customers.
Additional requirements include working closely with internal departments to provide the required information/support to the customer, supporting technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer.
Key qualifications include graduation in any discipline (pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma), freshers are eligible, must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc.), and relevant experience in Customer Support through Phone and good in basic technical skills & Sales techniques.
Benefits include being a transformation leader - Work at the cutting edge of AI, automation, and digital innovation, make an impact - Drive change for global enterprises and solve business challenges that matter, accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities, work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day, thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.
We are inviting applications for this role. Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any way.
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