Program Operations Manager

2 days ago

Gurgaon, Haryana, India beBeeDirector Full time US$ 25,00,000 - US$ 30,00,000
Job Overview

This role involves overseeing the day-to-day operations of a Vendor Control Review Program, as well as its expansion to new regions globally. The Associate Director will work closely with Business Management, Vendor Management, and Technology teams to evaluate control environments for vendors handling sensitive data and providing critical services.

Main Responsibilities:
  • Lead and coordinate meetings with Vendor Relationship Owners to ensure program requirements are met and documentation is provided in a timely manner.
  • Be the primary Control Verification contact for regional leadership in day-to-day communications, business working groups, and standard governance meetings.
  • Document, analyze, and assess vendor control environments.
  • Complete reviews of vendor-issued audit reports in a timely, accurate, and complete manner.
  • Develop metrics related to vendors' financial positions and control environments for global and regional leadership.
  • Serve as a subject matter expert (SME) in expected controls for vendors.
  • Advise business partners on implementing contractual protections and complementary controls to mitigate vendor risk as gaps arise.
  • Support Control Verification colleagues in the review process and act as a point of escalation for both business contacts and within the Risk & Control team, as needed.
Key Requirements:
  • A minimum of 13 years of experience, with at least 8 years of progressive experience in Vendor Risk / Vendor Due Diligence/ TPRM for a global organization working with vendors in US/Europe/Pacific.
  • Demonstrated ability to plan, manage, and execute projects/audit while ensuring deliverables and specifications are met.
  • Excellent technical, analytical, critical thinking, problem-solving, interpersonal, and communication skills.
  • 3+ year experience of having directly managed teams 5-6 Members.
Additional Responsibilities:
  • Support the expansion of the Control Verification program into the Asia Region, including onboarding, report reviews, subservice organization monitoring, financial wellness, and governance.
  • Monitor the work of the GSD team to ensure the Vendor Control Review Program is completed for vendors meeting program criteria.
  • Manage workflow and workload across the Vendor Control Review Team, setting prioritization of work as needed.
Desired Qualifications:
  • Graduation or post-graduation in any stream.
  • Strong analytical and problem-solving skills.
  • Ability to communicate effectively with stakeholders at all levels.

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