Front Office Operations Manager

2 days ago


Kerala, India Marg Hospitality Pvt Ltd Full time
Job Summary

We are seeking a skilled and organized Front Office Operations Manager to join our team at Marg Hospitality Pvt Ltd. The successful candidate will be responsible for overseeing the front office department, ensuring seamless operations, and delivering exceptional customer service.

About You

We are looking for someone with a bachelor's degree in Hospitality Management or a related field. Your excellent communication and customer relations skills will enable you to build strong relationships with guests, colleagues, and management. Proficiency in IDS software and MS Office is a must.

Key Responsibilities
  • Operational Excellence: Ensure efficient front office operations, including guest check-in/check-out, room allocations, and cash/card transactions.
  • Customer Service: Provide personalized service to guests, addressing their needs and concerns promptly and professionally.
  • Leadership: Supervise front office executives and duty managers, guiding them to achieve operational excellence and high levels of customer satisfaction.
  • Financial Acumen: Oversee debtors management, group and individual guest invoicing, and internal audit procedures to ensure accuracy and compliance.
  • Compliance: Maintain up-to-date records and information on guests, adhering to company policies and industry standards.
  • Revenue Management: Prepare monthly and daily revenue reports, analyzing data to optimize hotel revenue and identify areas for improvement.
Essential Skills and Qualifications

To succeed in this role, you should have:

  • Excellent Communication and Customer Relations Skills: Build strong relationships with guests, colleagues, and management.
  • Results-Oriented and Organized: Prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
  • Technical Proficiency: Familiarity with IDS software and MS Office, as well as a strong understanding of hospitality operations and systems.
  • Education: Bachelor's degree in Hospitality Management or a related field.
Estimated Salary Range:

The estimated salary for this position is ₹25,000 - ₹40,000 per month, depending on experience and qualifications.



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