Front Office Operations Manager
5 days ago
Location: Outside Kerala
Responsibilities:
- Schedule the front office staffs and supervises workload during shifts.
- Maintains the master key control.
- Ensures accurate room status information is maintained and communicated properly.
- Efficiently resolves guest problems with courtesy.
- Evaluates the job performances of the front office employees.
- Maintains a healthy work relationship and ongoing communications with all departments.
- Verifies information from the previous shift manager and passes on pertinent details to the incoming manager.
- Monitors cash-handling, check-cashing, and credit policies.
- Ensures proper uniform is worn at all times.
- Reviews Front office log book and Guest feedback forms daily and maintains an organized filing system.
- Upholds the hotel's commitment to hospitality.
Essentials: Strong communication, customer relations, and organizational skills, with the ability to work well under pressure.
Education: Bachelor's degree in Hospitality Management or related fields, with computer knowledge and experience in IDS software and MS Office.
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