Club Operations Manager

6 days ago


Mumbai, Maharashtra, India R3 Consultant Full time
Job Title: Club Manager

At R3 Consultant, we are seeking a highly motivated and experienced Club Manager to join our team. As a Club Manager, you will be responsible for the overall management of our fitness center, ensuring that it operates efficiently and effectively.

Key Responsibilities:
  • Develop and implement an annual operating plan to ensure the smooth and efficient running of the club.
  • Manage and maintain the highest level of customer service in a high-volume retail environment.
  • Provide effective decision-making regarding customer issues.
  • Plan and promote special events for the club on a monthly basis.
  • Develop an events calendar and encourage member participation.
  • Hold weekly department meetings to discuss customer service, group exercise, and maintenance.
  • Inspect the facility daily for cleanliness and ensure that it is clean and operationally sound.
  • Ensure the functionality of equipment with the maintenance department on a monthly basis.
  • Interface with retail vendors and service contractors.
  • Hire, train, and develop sales staff.
  • Motivate sales staff and monitor their sales levels.
  • Hold daily meetings with sales teams and oversee sales strategy status, pending pipeline, and conversion.
  • Develop new pipeline by overseeing club presentations, sales pitches, and corporate tie-ups.
  • Oversee special events and programs held at the club from time to time.
  • Maintain and direct training and development of club sales staff.
  • Elish and maintain an active referral system with the sales team.
  • Audit sales team monthly.
  • Submit a monthly game plan for training, promotions, and department meetings to the Chief Operating Officer/General Manager.
Requirements:
  • Strong leadership and excellent problem-solving skills.
  • Very strong communication skills.
  • A proven track record of managing a team and driving sales growth.
  • A comprehensive knowledge of all facility operational, sales, and management systems.
  • Proficient in the use of all software programs utilized at the facility.
  • Proven experience as a Club Manager/Sr. Manager in a similar domain is preferred.
What We Offer:

We offer a unique blend of skills tailored to the dynamic and people-oriented nature of the sports and fitness industry. A degree in Sports Management, Business Administration, Physical Education, or a related field is an added advantage.

Whether you're a seasoned athlete chasing new heights or a newcomer eager to embark on a transformative journey, there's a place for you here. It's not just about what you can achieve; it's about who you can become. So if you're ready to embrace the challenge to sweat, to strive, and to soar, then join us at R3 Consultant. Together, let's redefine limits, rewrite stories, and unleash the extraordinary within.



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