Senior Technical Support Specialist

1 week ago

India beBeeSupport Full time ₹ 90,00,000 - ₹ 1,50,00,000

We are seeking a highly skilled Support Engineer to deliver exceptional technical support for our data security and governance platform.

Key Responsibilities
  • Act as the primary technical contact for high-value accounts ensuring seamless customer experiences.
  • Own critical cases end-to-end, ensuring Service Level Agreement compliance and timely updates.
  • Perform deep troubleshooting across multi-component setups leveraging expertise in cloud services, big data platforms, and data governance.

As a subject matter expert, you will serve in various domains including cloud platforms, data platforms, security & governance, DevOps & Automation, and mentorship & enablement.

Mentorship & Enablement
  • Mentor and guide Support Engineers driving knowledge sharing and skill development.
  • Lead knowledge-sharing sessions, improve KB articles and runbooks ensuring best practices are adopted.

You will partner with Engineering for bug triage, Collaborate with Product Management to provide roadmap and feature feedback, and Coordinate with Solutions Engineering and CX Ops for seamless handoffs.

Qualifications
  • 5+ years in technical support or customer-facing engineering with a proven track record of delivering results.
  • Expertise in cloud services, big data platforms, and data governance with strong debugging/problem-solving skills in distributed environments.

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