Chief Operations Engineer

5 days ago

Hyderabad, Telangana, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Description

Key Responsibilities:

  • Production Support & Issue Resolution

    • Lead the investigation and resolution of high-impact production software defects and configuration issues.
    • Perform deep-dive root cause analysis across application, infrastructure, and integration layers.
    • Collaborate with development, QA, and operations teams to implement permanent fixes and preventive measures.
    • Maintain system stability through proactive monitoring, tuning, and configuration management.

  • Technical Leadership

    • Own the technical baseline for system architecture, design, and configuration across the full lifecycle.
    • Serve as the escalation point for complex technical issues affecting production environments.
    • Guide junior engineers and support teams in troubleshooting and resolution techniques.
    • Chair technical reviews and approve changes impacting live systems.

  • Operational Excellence

    • Ensure systems meet performance, availability, and supportability targets.
    • Develop and maintain operational documentation, including runbooks, configuration guides, and incident response procedures.
    • Lead post-incident reviews and drive continuous improvement in support processes.
    • Interface with customers and vendors to resolve escalated issues and align on technical solutions.

  • Project & Change Management

    • Support deployment planning and execution, ensuring readiness and rollback strategies are in place.
    • Participate in change control boards and release planning to assess operational impact.
    • Contribute to proposal efforts by estimating support and maintenance requirements for new solutions.

Required Skills & Qualifications

  • Bachelor's degree in Systems Engineering, Computer Science, Electrical Engineering, or related field.
  • 15+ years of experience in systems engineering, with a strong focus on production support and defect resolution.
  • Proven expertise in diagnosing and resolving complex software and infrastructure issues in live environments.
  • Experience with monitoring tools, log analysis, and performance tuning.
  • Familiarity with configuration management systems and CI/CD pipelines.
  • Strong communication skills and ability to work under pressure in fast-paced operational settings.

Preferred Skills & Qualifications

  • Experience in transportation, defense, or other regulated industries.
  • Knowledge of ITIL incident, problem, and change management processes.
  • Familiarity with tools such as DOORS, EPDM, and All Change.
  • Experience with high-availability architectures and disaster recovery planning.

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