Senior Client Service Associate
3 weeks ago
We are seeking a highly skilled and experienced Senior Client Service Associate to join our team at Zappier Technologies. As a key member of our operations department, you will be responsible for providing exceptional client service and support.
Key Responsibilities:- Assist Client Advisers in generating and distributing client reports
- Generate and distribute reports on operational metrics and client activity
- Support client advisers throughout the client account opening/closing process
- Assist in KYC and due diligence procedures to ensure compliance with regulatory requirements
- Keep documentation up to date
- Perform trade reconciliation processes to ensure accuracy and efficiency
- Perform data entry tasks with a high level of accuracy and attention to detail to keep the CRM system up to date
- Serve as the primary point of contact for client inquiries regarding operational and administrative matters
- Collaborate with the client services team to address ad hoc client administrative requests and resolve issues promptly
- Contribute to the enhancement of operational processes and procedures to optimize efficiency and client satisfaction
- Support invoicing process
- Strong team player with excellent inter-personal skills
- Ability to integrate quickly into an established team and communicate closely with team members, most importantly with the firm's clients and investors
- Service mindset is a must to succeed in this role
- Comfortable with remote working and demonstrated capability of working independently in such an environment
- Flexibility to work either from office or remotely, as per business needs at any point during the employment
- Initiative, assertiveness, and high independence in work
- Strong communication skills, highly pleasant demeanor, ability to take on responsibility and ownership
- Keen interest in the regional wealth management industry
- Aptitude to service the needs of UHNW/HNW clients: mainly Expatriate, Singaporean, Malaysian, and other client groups
- Relevant banking &/or finance qualifications will be highly regarded
- Sound knowledge of banking products and services including investment products such as mutual funds, equities, bonds, ETF's and treasury products
- Proficiency with financial tools such as Bloomberg and Microsoft Office Suite, particularly Excel required
- Strong analytical, written and spoken English skills
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