Customer Service Professional
3 weeks ago
Job Summary: We are seeking a highly skilled Customer Support Executive to join Yoctel Solutions PVT. LTD. as a key member of our team. The selected candidate will be responsible for overseeing the entire customer service process, ensuring timely and effective resolution of customer complaints, and maintaining a positive working environment.
Main Responsibilities:
- Oversee the customer service process to ensure high-quality service delivery.
- Responsible for resolving customer complaints in a timely and professional manner.
- Plan and implement training programs to enhance service delivery skills.
- Conduct quality assurance surveys to collect feedback from clients and improve service quality.
- Possess in-depth product knowledge to provide effective customer support.
- Develop and maintain a positive working environment by fostering a culture of teamwork and collaboration.
Requirements:
- High School Diploma or any graduation required.
- Ability to multitask and prioritize projects assigned.
- Good communication skills (verbal and written) and ability to work with minimal supervision.
- Good organization and time management skills, with attention to detail.
- Proficient in MS Office suite and mail writing etiquette.
- Good relationship-building skills with clients.
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Customer Support Professional
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Customer Service Liaison
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BPO Service Delivery Professional
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Customer Service Advocate
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