Service Delivery Specialist
3 weeks ago
Job Overview:
We are seeking a highly skilled Service Delivery Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our services to our clients.
Key Responsibilities:
- Build deep knowledge of our systems and ensure that products are configured in accordance with customer requirements.
- Provide support and clarifications to customers, ensuring timely and effective resolution of technical issues.
- Conduct detailed analysis of queries raised, performing gap analysis between current and desired processes and systems.
- Responsible for manning the production support mailbox and internal tracking tools as the main communication for Level 1 and 2 support.
- Proactively participate in User Acceptance Testing (UAT), preparing testing scenarios and scripts, identifying and documenting functional test cases.
- Perform scheduled health check tasks, execute start-of-day, end-of-day, and intraday proactive checks across applications, and raise alerts as required.
- Able to work in a 24X7 shift-based environment, supporting implementations and scheduled releases.
- Must be proficient in English, with strong written and oral communication skills, and able to manage internal and external stakeholders and direct customers.
Qualifications and Experience:
- 2-3 years' experience in Banking/financial sector/any relevant domains is a must.
- Good written and verbal communication skills.
- Experienced in UAT/Production batch/deployment.
- Effective time management skills to prioritize tasks and meet service level agreements (SLAs).
- Excellent customer service skills with a focus on providing timely and effective support.
- Accuracy in following procedures and protocols for service delivery.
- Proficiency in relevant software, hardware, and networking tools.
What We Offer:
A competitive salary and benefits package, as well as opportunities for professional growth and development.
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