Documentation Specialist

5 days ago

Bengaluru, Karnataka, India SmartQ Full time

About SmartQ

SmartQ is a pioneering B2B Food-Tech company built on four pillars: great people, great food, great experience, and greater good. We solve complex business problems with our heart and analyze possible solutions with our mind, reflecting our DNA. Our goal is to serve our clients wholeheartedly while maintaining the stability of an MNC and the agility of a start-up.

We have expanded across 17 countries, collaborating with and executing successfully for 600 clients. Our growth from strength to strength is fueled by a blend of exuberant youth and exceptional experience. As our headquarters in Bengaluru is known as the innovation hub, we have become the global leader in the institutional food tech space.

We were recently acquired by Compass Group, the world's largest foodservice company, boasting an annual turnover of $20 billion.

To learn more about the five key pillars that underpin our culture, visit our LinkedIn 'Life' page. You will be amazed to join our growth story:

Are you excited to join our team?

If your answer is yes, then we are searching for you. We are looking for a Documentation Specialist - Content Creator at SmartQ. Your primary responsibility will be to maintain our organization's knowledge base, facilitate effective communication, and ensure accurate information is accessible.

You will collaborate with cross-functional teams, edit documents, and guarantee that the content adheres to relevant regulations, standards, and industry best practices.

Main Responsibilities:

  • A strong portfolio showcasing previous projects, including impact data pointers, is an added advantage.
  • A comprehensive understanding and hands-on experience of document development life cycle (DDLC) and software document development lifecycle (SDLC)
  • Create and maintain various technical documents: user guides, product manuals, troubleshooting manuals, installation guides, quick start guides, presentations, videos, product tutorials, and more.
  • Craft compelling narratives about the SmartQ product suite across formats such as documents, presentations, videos, and more.
  • Collaborate with product managers, software engineers, and subject matter experts to ensure accurate technical details.
  • A firm grasp of English grammar and other basic linguistic devices.
  • Translate technical information into easily understandable content for various user groups.
  • Review and edit documentation meticulously to ensure clarity and accuracy.
  • Work with the product team to stay updated with new product features and follow up on product documentation and video channel enablement.
  • Continuously update existing documentation to reflect changes.
  • Lead documentation initiatives and drive guidelines and best practices for the technical writing function.
  • Hands-on experience with tools like Adobe Technical Suite; Adobe Framemaker, Adobe Robosoft, will fetch brownie points.

Qualifications:

  • Bachelor's degree in communication, Computer Science, Engineering, or related field.
  • 2-4 years of experience in technical writing with experience in B2B SaaS companies.
  • Strong written and verbal communication skills in English.
  • Strong interpersonal skills, enabling effective collaboration with cross-functional teams.
  • Rapid adaptability to grasp and communicate technologies effectively.
  • Strong attention to detail and organizational skills.
  • A proactive attitude, driven by continuous improvement.
  • Ability to work effectively, as well as independently, in a team environment.

Benefits of working at SmartQ:

SmartQ fosters an innovative and dynamic work environment, valuing its employees and striving to create a positive and fulfilling work environment. Here are some key benefits that make SmartQ an excellent choice for prospective employees:

  • Innovative Work Culture: SmartQ encourages employees to think outside the box and contribute creative solutions to challenges.
  • Career Growth and Development: SmartQ is committed to the professional development of its employees, offering ongoing training programs, mentorship opportunities, and a clear career path.
  • Work-Life Balance: SmartQ understands the importance of work-life balance and strives to create a supportive environment that allows employees to excel in their careers without sacrificing their personal lives.
  • Competitive Compensation and Benefits: SmartQ offers competitive salaries and a comprehensive benefits package, ensuring the well-being and financial security of its employees.
  • Diverse and Inclusive Environment: SmartQ values diversity and inclusion, creating a workplace that celebrates differences and provides equal opportunities for all employees.
  • Flexibility: SmartQ recognizes the changing nature of work and supports flexible work arrangements, including remote work options.
  • Team Collaboration: SmartQ believes in the power of teamwork, fostering a sense of camaraderie and shared achievement among employees.
  • Social Responsibility: SmartQ is dedicated to corporate social responsibility and encourages employees to participate in community service initiatives and environmental sustainability programs.
  • Fun and Engaging Work Environment: SmartQ organizes team-building activities, social events, and other initiatives to promote a positive and fun work environment.

Estimated Salary: $80,000-$120,000 per year, depending on experience and qualifications.

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