APAC Co-ordination Specialist

1 month ago

Noida, Uttar Pradesh, India Zones Full time
Job Title: APAC Co-ordination

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. We are seeking a highly skilled APAC Co-ordination professional to join our team.

Job Summary:

The APAC Co-ordination role is responsible for co-ordinating and managing expectations with Zones Offices and APAC's Strategic partners. The successful candidate will provide business intelligence through reporting and analysis of key metrics, drive issue resolution and focus on operational excellence, facilitate new customer on-boarding, large customer engagements and new program on-boarding, and liaise with personnel both within and outside the organization.

Key Responsibilities:
  • Co-ordinate and manage expectation with Zones Offices and APAC's Strategic partners
  • Provide business intelligence through reporting and analysis of key metrics
  • Drive issue resolution and focus on operational excellence
  • Facilitate new customer on-boarding, large customer engagements and new program on-boarding
  • Liaise with personnel both within and outside the organization
Requirements:
  • Good understanding of customer's expectations and translating it to Zones Office and Strategic Partner's POC in APAC region during onboarding
  • Be a watchdog and ensure that service is being delivered within agreed SLAs as prescribed in Master Service Agreement across all geographies
  • Work with Global OEM team wherever required to provide traction
  • Add/Remove products and update prices as part of Catalog Maintenance
  • Create, maintain and update Account Mapping for each country
  • Highlight to Global KAM team the count and exceptions encountered while processing orders such as negative margins, bill and hold maintenance and stock concerns on daily basis
  • Act as a liaison to remove obstacles, manage escalations, facilitate delivery of service to customers and address issues impacting sales teams
  • Manage account specific mailbox and take appropriate actions
  • Participate in weekly sync calls with Global Engagement team to facilitate communications, continuous improvement, and/or alignment of support
  • Review processes to streamline efficiencies and impact on cost, delivery, service, and other metrics
  • Design reports which can be sliced and diced to provide updates related to Sales, Purchase, Inventory and ETAs
What You'll Do:

The successful candidate will be responsible for co-ordinating and managing expectations with Zones Offices and APAC's Strategic partners, providing business intelligence through reporting and analysis of key metrics, driving issue resolution and focusing on operational excellence, facilitating new customer on-boarding, large customer engagements and new program on-boarding, and liaising with personnel both within and outside the organization.

Requirements:
  • Written: Successfully prepare written communication. Candidate should be able to enter large quantity of data from single/multiple source in a prescribed format at the required level of accuracy. Chosen candidate would also be required to provide written communication to various stakeholders so as to direct them as to what is required of them to facilitate the fulfilment of order
  • Verbal: Have a neutral accent (no MTI). Have good articulation and should be able to manage escalations in a professional manner
  • Excel: Should have the ability to create Template which captures data and reports it out in a meaningful way to stakeholders. Should know vlook Up and Pivots. Know Macro would be an advantage
Computer Skills:

Candidate must be proficient in MS Office or Google WorkspaceWhat You Will Bring to the Team:

  • EDUCATION/CERTIFICATION: Graduate – Any Specialization
  • Experience in working in offshore/outsourced environment, sales, business operations, or marketing related role with project coordination is preferred
  • Ability to communicate effectively with all levels of business
  • Experience with management of change
  • Interpersonal Awareness
  • Excellent organizational skills and process expertise
  • Ability to work in a fast paced environment and meet aggressive deadlines
  • Demonstrated excellence in customer service and account management
  • Ability to develop and implement creative solutions and influence others in their adoption
  • Strong analytical, problem solving, and decision making skills
  • Deep understanding of business models and ability to drive behavior to support revenue goals
Zones Offers:

Zones offers a comprehensive Benefits package. While we're committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life.

At Zones, work is more than a job – it's an exciting careers immersed in an inventive, collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you

  • Global "APAC Co-ordination" Role

    2 weeks ago

    Noida, Uttar Pradesh, India Zones Full time

    Job Title: APAC Co-ordinationZones LLC is seeking a highly skilled APAC Co-ordination professional to support its global operations.Job Summary:The APAC Co-ordination role is responsible for coordinating and managing expectations with Zones Offices and APAC Strategic partners. This includes providing business intelligence through reporting and analysis of...

  • APAC Coordination Specialist

    3 weeks ago

    Noida, Uttar Pradesh, India Zones Full time

    Job Title: APAC Co-ordinationPosition Overview:Zones LLC has a significant presence in 100+ countries through its offices and strategic partners in the APAC region. In this role, you will be responsible for coordinating and managing expectations with these offices and partners to deliver exceptional service to our customers.Key Responsibilities:Coordinate...

  • Global APAC Coordinator

    4 weeks ago

    Noida, Uttar Pradesh, India Zones Full time

    Job Title: APAC Co-ordinationZones, a leading global solution provider, is seeking a highly skilled APAC Co-ordination professional to join our team.Position Overview:As a key member of our APAC team, you will be responsible for coordinating and managing expectations with Zones Offices and APAC's Strategic partners.Key Responsibilities:Co-ordinate and manage...

  • Global Operations Coordinator

    4 weeks ago

    Noida, Uttar Pradesh, India Zones Full time

    Job Title: APAC Co-ordinationZones is a global solution provider of end-to-end IT solutions with an unmatched supply chain. As the APAC Co-ordination, you will be responsible for coordinating and managing expectations with Zones Offices and APAC's Strategic partners.Key Responsibilities:Co-ordinate and manage expectation with Zones Offices and APAC's...

  • Senior IT Solutions Coordinator

    2 weeks ago

    Noida, Uttar Pradesh, India Zones Full time

    Job SummaryAt Zones, we are seeking an experienced APAC Co-ordination professional to join our team. As a key member of our operations team, you will be responsible for coordinating and managing expectations with Zones Offices and APAC's Strategic partners.Key ResponsibilitiesCoordinate and manage expectations with Zones Offices and APAC's Strategic...

  • Customer Support Operations Assurance Specialist

    2 weeks ago

    Noida, Uttar Pradesh, India Aeris Full time

    Job OverviewThe Customer Support Operations Assurance Specialist will be responsible for ensuring the correct and proper delivery of Operations Assurance services as specified in the service contracted agreements with Aeris' partners. This role is accountable for delivering Service Level Agreement (SLA) fulfilment.Key Responsibilities:• Assurance of...

  • Global HR Operations Manager

    2 weeks ago

    Noida, Uttar Pradesh, India Sinch Full time

    About the Role:We are currently transforming Sinch HR to be fit for purpose for the future. This includes the design of new global HR processes, implementation of new HR technology and improved ways of working, with the establishment of a Global HR Operations capability.To strengthen HR Operations, we are now looking for a senior Regional HR Operations...

  • Global Operations Coordinator

    2 weeks ago

    Noida, Uttar Pradesh, India Zones Full time

    Job Title: APAC Co-ordinationZones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Our team is comprised of experts who specialize in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services.Position Overview:Zones has a footprint in 100+ countries, and through our...

  • Global IT Solutions Coordinator

    2 days ago

    Noida, Uttar Pradesh, India Zones Full time

    Company Overview:">Zones is a global leader in end-to-end IT solutions, with a strong presence in over 100 countries.We specialize in digital workplace, cloud and data center, networking, security, and managed services. Our commitment to innovation and customer satisfaction has earned us a reputation as the trusted partner for businesses worldwide.Salary:An...

  • Operations Support Specialist

    2 weeks ago

    Noida, Uttar Pradesh, India MyOperator Full time

    Job SummaryWe are seeking a highly motivated and organized individual to support our Operations team as an Operations Support Specialist. The successful candidate will be responsible for managing telecom resources, data center vendors, and assets, as well as handling technical troubleshooting and internal queries.Key ResponsibilitiesManage telecom resources...

  • Order Management and Co-ordination Specialist

    3 weeks ago

    Noida, Uttar Pradesh, India Genpact Full time

    Job Title: OM-MT RoleCompany: GenpactGenpact is a global professional services and solutions firm that aims to create lasting value for clients. Our team is driven by a relentless pursuit of a world that works better for people. We serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge,...

  • IoT Project Manager

    3 weeks ago

    Noida, Uttar Pradesh, India Pentair Full time

    About the RolePentair is seeking an experienced Release Management Specialist to join our Smart Products & IoT Strategic Innovation Centre in India team.The Release Management Specialist will be responsible for planning and managing end-to-end Change/Release Lifecycle for IoT projects.ResponsibilitiesManaging, planning, and negotiating change and release...

  • Strategic Business Intelligence Specialist

    2 days ago

    Noida, Uttar Pradesh, India HDFC ERGO Full time

    At HDFC ERGO, we are seeking a highly skilled MIS Executive to join our team.The ideal candidate will have at least 2-3 years of experience in managing business intelligence systems and possess excellent interpersonal skills. They will also be proficient in excel formulas and have co-ordination skills with cross-functional teams.We offer a competitive salary...

  • Regional HR Operations Manager

    2 weeks ago

    Noida, Uttar Pradesh, India Sinch Full time

    Transforming Sinch HR, One Step at a TimeSinch, a global leader in communication platforms, is embarking on a transformative journey to revamp its HR operations. As part of this initiative, we are seeking an exceptional leader to spearhead the APAC/EMEA region. This is an unparalleled opportunity to shape the future of HR services at Sinch and drive...

  • Intune Specialist, Sr.

    1 month ago

    Noida, Uttar Pradesh, India Stefanini Full time

    Job Summary:We are seeking a highly skilled Intune Specialist, Sr. to join our team at Stefanini. The ideal candidate will have extensive experience in designing and implementing Microsoft Endpoint Configuration Manager (MECM)/SCCM environments, including Co-Management and CMG. They will also have expertise in Windows 10 Autopilot and Modern Management...

  • Editorial Content Specialist

    1 month ago

    Noida, Uttar Pradesh, India Bennett Coleman and Co. Ltd Full time

    About the RoleWe are seeking a highly skilled Copy Editor to join our team at Bennett Coleman and Co. Ltd. The ideal candidate will have a strong background in managing editorial workflows, a keen eye for detail, and exceptional command of grammar and style.Key ResponsibilitiesOversee the copy editing process, ensuring all content meets established editorial...

  • Regional HR Operations Manager

    3 weeks ago

    Noida, Uttar Pradesh, India Sinch Full time

    About the RoleSinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.Our HR team is transforming to meet the future needs of the company,...

  • Digital Construction Specialist

    1 month ago

    Noida, Uttar Pradesh, India WSP in India Full time

    Role SummaryThis role is to work as part of an engineering consultancy design team in India and you will be involved in exciting new projects and liaison with the WSP UK Team.A typical week would include:Attending weekly meetings with the Digital Services Team to agree workload for the week and prioritisation of tasks.Generation of spatial co-ordination...

  • Visual Design Specialist

    1 week ago

    Noida, Uttar Pradesh, India DigiLantern Full time

    DigiLantern seeks a skilled Graphic DesignerEstimated Salary: $85,000 - $110,000 per year.About the RoleWe're looking for a highly talented Graphic Designer to join our team at DigiLantern. As a key member of our design team, you'll play a crucial role in developing innovative digital transformation solutions for our clients across various industries in...

  • Senior Editorial Specialist

    3 weeks ago

    Noida, Uttar Pradesh, India Bennett Coleman and Co. Ltd Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Copy Editor to join our team at Bennett Coleman and Co. Ltd. The ideal candidate will have a strong background in managing editorial workflows, a keen eye for detail, and exceptional command of grammar and style.Key ResponsibilitiesOversee the copy editing process to ensure all content meets...