
Customer Care Trainer Specialist
2 weeks ago
The Role:
We are seeking a seasoned customer care training professional to lead our team. The ideal candidate will have at least 2 years of experience in training or customer service, with a strong background in communication skills, process knowledge, and customer handling techniques.
Key Responsibilities Include:
- Conducting comprehensive training sessions for new and existing customer care professionals.
- Developing and delivering customized training programs focused on voice and non-voice customer support, soft skills, and customer handling.
- Preparing and updating training materials, presentations, and handouts.
- Evaluating trainee performance and providing actionable feedback for improvement.
- Collaborating with HR and Operations to ensure the effectiveness of our training initiatives.
- Maintaining accurate records of training progress and outcomes.
Requirements:
- Graduate degree in any field.
- Minimum 2 years of experience in customer service training, preferably in a BPO or customer care environment.
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