Employee Support Specialist
2 days ago
The HR Service Center Representative II will be responsible for delivering exceptional customer service to employees, resolving issues, and providing guidance on various HR topics. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Responsibilities:
- Provide HR support to employees via phone, email, and in-person conversations.
- Answer questions on employee benefits, policies, and procedures.
- Resolve issues related to employee benefits, payroll, and HR systems.
- Process employee requests and documents, such as leave of absence forms and performance evaluations.
- Escalate complex issues to senior HR staff when necessary.
- Document all interactions with employees, including complaints and resolutions.
Requirements:
- Bachelor's degree from an accredited institution.
- 2 years of relevant experience in HR or a related field.
- Excellent communication and problem-solving skills.
- Able to maintain confidentiality and handle sensitive information.
- Detail-oriented and organized with excellent time management skills.
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