Senior Jira Operations Specialist

4 days ago

Bengaluru, Karnataka, India beBeeJiraSpecialist Full time ₹ 15,55,200 - ₹ 25,14,400

Job Overview

This role involves administering and maintaining Jira environments for optimal configuration and customization. It requires a deep understanding of Jira workflows, schemes, custom fields, and permissions to design, develop, and implement tailored solutions for business needs.

The ideal candidate will have extensive experience with Jira scripting and REST APIs to automate processes and integrate Jira with other tools. They should also be proficient in developing and managing Jira plugins and add-ons to extend Jira capabilities.

Collaboration with cross-functional teams and stakeholders is crucial to understand requirements and deliver Jira solutions that meet the business objectives. The successful candidate will provide expertise in Jira Service Management and Confluence integration to streamline ITSM processes.

Key Responsibilities

  • Administer and maintain Jira environments for optimal configuration and customization.
  • Design, develop, and implement Jira workflows, schemes, custom fields, and permissions tailored to business needs.
  • Utilize Jira scripting and REST APIs to automate processes and integrate Jira with other tools.
  • Develop, manage, and troubleshoot Jira plugins and add-ons to extend Jira capabilities.
  • Collaborate with cross-functional teams and stakeholders to understand requirements and deliver Jira solutions.
  • Provide expertise in Jira Service Management and Confluence integration to streamline ITSM processes.
  • Monitor and resolve Jira-related issues promptly, ensuring system reliability and performance.
  • Document Jira configurations, processes, and best practices for internal use.

Required Skills and Qualifications

  • 9+ years of hands-on experience with Jira administration.
  • Proven expertise in Jira configuration, customization, and workflow design.
  • Strong experience with Jira scripting (Groovy, ScriptRunner, or equivalent) and REST APIs.
  • Proficient in developing and managing Jira plugins/add-ons.
  • Familiarity with Jira Service Management and Confluence integration is a plus.
  • Excellent problem-solving skills and keen attention to detail.
  • Strong communication skills and ability to collaborate effectively with teams.
  • Experience with Agile/Scrum methodologies and supporting tools.
  • Knowledge of other Atlassian products and integrations.

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