Customer Experience Specialist

5 days ago

Nellore, Andhra Pradesh, India beBeeExpertise Full time ₹ 6,00,000 - ₹ 10,00,000

Customer Service Expertise

We seek a dedicated and detail-oriented professional to ensure customer satisfaction from initial contact through final delivery.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via email and other communication channels.
  • Manage and resolve issues related to lost packages, damaged products, and incorrect orders.
  • Process and manage customer orders on our direct-to-consumer website platform, including handling returns, exchanges, and refunds.
  • Act as the primary point of contact for shipping vendors. Work with them to track down and resolve delivery issues efficiently.
  • Proactively identify and resolve potential issues before they escalate, ensuring a smooth customer experience.
  • Maintain clear, concise, and empathetic communication with customers at all times.
  • Accurately document all customer interactions and resolutions.
Qualifications:
  • Bachelor's degree
  • Proven experience 1-2 years working in ecommerce operations role
  • Strong attention to detail and accuracy
  • Excellent organizational and time-management skills
  • Ability to work independently and as part of a team
  • Fluent in written and spoken English

Benefits

Our ideal candidate will possess excellent communication and problem-solving skills, with a strong focus on delivering exceptional customer service.

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