Contract Intelligence Advocate
5 days ago
Overview
Icertis is a leader in contract lifecycle management (CLM). We provide innovative solutions to help organizations structure and connect critical contract information.
The Customer Adoption and Engagement Lead will play a critical role in driving customer adoption and engagement through data-driven strategies and scalable adoption campaigns.
Key Responsibilities
- Develop and implement data-driven strategies to drive customer adoption and engagement
- Collaborate with cross-functional teams to develop impactful content and resources
- Measure and analyze data to demonstrate the impact of our programs and engagements
- Contribute to continuous improvement initiatives and pilot new programs to optimize adoption and customer engagement through digital channels
Requirements
- 3+ years of experience in Customer Success, Marketing, or Operations, with a focus on one-to-many engagements, adoption at scale, and data-driven strategies
- Strong analytical skills with the ability to interpret customer data and deliver insights that influence stakeholder decision-making
- Excellent communication skills, with a strong ability to articulate strategies and plans
- Experience with tools such as Gainsight, Salesforce, Power BI, Excel, or other customer engagement platforms
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