
Workforce Planning Specialist
1 week ago
Job Title: Assistant Manager / Deputy Manager
Workforce Management Professional
Location: Pune, India
Open Positions: 1
Experience Required: 5+ years
Key Responsibilities:
- Develop and implement workforce planning strategies to optimize staffing levels.
- Monitor and analyze real-time adherence, shrinkage, and service levels across business units.
- Collaborate with operations and leadership teams to provide actionable insights on performance and resource utilization.
- Identify trends and opportunities for process improvements in workforce management systems.
- Ensure compliance with industry best practices and standards.
Requirements:
- Minimum 5+ years of experience in Workforce Management within a BPO / shared services environment.
- Strong expertise in forecasting, capacity planning, scheduling, and real-time monitoring.
- Proficiency in WFM tools and MS Excel (advanced level preferred).
- Excellent analytical, problem-solving, and communication skills.
- Ability to lead process improvements and collaborate effectively with stakeholders.
What We Offer:
- A dynamic and challenging work environment.
- Opportunities for professional growth and development.
- A competitive compensation package.
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