E-commerce Operations Specialist

2 weeks ago


Bengaluru, Karnataka, India ASSPL - Karnataka Full time
Job Title: Catalog Assistant

Are you a detail-oriented and analytical professional with a passion for e-commerce and customer satisfaction? Do you have experience working with cross-functional teams to drive business growth and improve operational efficiency? If so, we may have the perfect opportunity for you.

About the Role:

We are seeking a highly motivated and organized Catalog Assistant to join our team at ASSPL - Karnataka. As a Catalog Assistant, you will be responsible for working closely with Service Providers, Customer Service teams, and Operations to identify and resolve issues related to service fulfillment. You will also partner with program and product management teams to identify long-term solutions to improve customer experience.

Key Responsibilities:
  • Under general supervision, follow pre-defined processes, guidelines, and SOPs to perform tasks with high levels of accuracy and productivity.
  • Interact and coordinate with customers, gather and present customer feedback, and ensure Amazon remains competitive, with a wide selection and good product information.
  • Solve challenging operational goals, maintain records of work, track business workflow, and escalate deviations.
  • Report audit results and communicate them to others within the organization.
  • Analyze data and identify new trends/patterns.
  • Identify generic patterns in cx escalations and translate them into guidelines and SOPs to improve the overall escalation process.
  • Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality.
Requirements:
  • Bachelor's degree.
  • Fluent in English, with the ability to speak, write, and read.
  • Experience with Microsoft Office products and applications.
Preferred Qualifications:
  • Advanced knowledge of Excel.

We are open to hiring candidates to work out of one of the following locations:

Bengaluru, KA, IND



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