E-commerce Operations Manager

5 hours ago


Bengaluru, Karnataka, India ShopDeck Full time
About this role

We are seeking a highly skilled and experienced Assistant Manager to join our dynamic Logistics team at ShopDeck. This is a fantastic opportunity for a passionate and proactive individual to lead and manage daily operations, optimize processes, and ensure the smooth fulfilment of orders.

Key responsibilities
  1. Oversee daily operations related to order processing and logistics to ensure timely and accurate fulfilment of orders.
  2. Identify and implement process improvements to enhance operational efficiency, reduce costs, and improve service quality.
  3. Lead and supervise operations team, including training, performance management, and fostering a collaborative work environment.
  4. Coordinate with 3PLs, sellers, and other vendors to ensure effective delivery and resolution of operational issues.
  5. Track and analyse key performance indicators (KPIs) to drive continuous improvement.
  6. Address and resolve operational challenges, including discrepancies, delays, and customer complaints in a timely and effective manner.
  7. Prepare and present operational reports and insights to management, highlighting key metrics, trends, and areas for improvement.
About ShopDeck

ShopDeck is a rapidly growing e-commerce company that is revolutionizing the way online sellers create and scale their stores. We are seeking talented and motivated individuals to join our team and help us achieve our vision of becoming the leading e-commerce platform in India.

What we offer
  • Competitive pay based on the work you do, not your previous salary.
  • Health coverage for you and your immediate family in many locations.
  • Ability to craft your calendar with flexible working hours.
  • Generous number of yearly vacation days each year.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, disability status, or any other characteristic protected by the law.



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