Mac Technical Specialist

3 days ago

Ajmer, Rajasthan, India beBeeMacSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Mac Support Specialist Role

We are seeking an experienced Mac support specialist with a strong background in macOS systems to join our team. The ideal candidate should have excellent problem-solving skills, be proactive in troubleshooting, and possess strong communication skills.

Job Description:

The successful candidate will provide first-level support for macOS-based systems, including installation, configuration, and troubleshooting. They will also assist end-users with issues related to MacBooks, iMacs, macOS updates, and commonly used applications.

Key Responsibilities:

  • Provide expert technical support for macOS systems, including installation, configuration, and troubleshooting.
  • Assist end-users with issues related to MacBooks, iMacs, macOS updates, and commonly used applications.
  • Perform routine maintenance, system checks, and software updates.
  • Configure and support Apple Mail, MS Outlook, VPN, printers, and network connectivity on macOS.
  • Manage user accounts, profiles, and system preferences.
  • Deploy, configure, and manage macOS devices using Jamf Pro (basic tasks such as enrollment, app distribution, and compliance).
  • Support for other MDM platforms like Intune or Kandji at a basic level.
  • Document support issues, resolutions, and processes in a ticketing system.
  • Collaborate with other IT teams to escalate and resolve complex issues.

Requirements:

  • 1 year of experience in Mac desktop support or a similar role.
  • Solid understanding of macOS, Apple hardware, and the Apple ecosystem.
  • Familiar with basic networking (Wi-Fi, Ethernet, VPN) and troubleshooting steps.
  • Experience with remote support tools (e.g., Apple Remote Desktop, TeamViewer, AnyDesk).
  • Exposure to Jamf Pro or other MDM tools for device management.
  • Excellent verbal and written communication skills.
  • Basic knowledge of scripting (e.g., Bash, AppleScript) is a plus.
  • Experience with helpdesk/ticketing systems (Jira, ServiceNow, etc.).

Benefits:

  • Opportunity to work with a team of experienced professionals in the field of Mac support.
  • Chance to develop your skills and expertise in macOS systems and Apple technologies.
  • Competitive compensation package and benefits.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and professional development opportunities.
  • A chance to make a real impact in the world of Mac support.

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