Senior Quality Control Specialist

3 days ago

Tiruchi, Tamil Nadu, India beBeeQuality Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Title: Quality Assurance Manager

We are seeking a dedicated and skilled Quality Assurance Manager to join our team. As a key member of the management group, you will be responsible for overseeing the quality assurance process across the production cycle, ensuring compliance with industry standards and regulations.

This role involves managing and optimizing the quality assurance process, driving customer satisfaction initiatives, monitoring performance metrics, and implementing corrective actions to maintain high standards of quality and service.

  • Key Responsibilities:
  • Develop and implement robust quality plans covering raw materials, purchased components, and finished products.
  • Coordinate third-party laboratory tests where necessary, ensuring results meet defined quality benchmarks and regulatory standards.
  • Issue certificates of quality, engineering drawings, and required documentation to customers, supporting transparency and trust in product quality.
  • Maintain and upgrade lab equipment to support in-house testing capabilities and ensure accuracy in quality assurance processes.
  • Lead initiatives related to product standardization and certification under both national and international standards.
  • Act as the ISO 9001 Management Representative (MR), ensuring compliance with QMS standards, coordinating audits, and implementing required changes to maintain certifications.
  • Establish and manage policies for documentation control, ensuring all quality records, standards, and specifications are maintained and secure.
  • Support external audits (e.g., BIS, DNV) and facilitate internal audits to ensure adherence to QMS standards and promote a culture of compliance.
  • Implement CSAT monitoring processes, collecting and analyzing customer feedback to identify areas for improvement.
  • Regularly report on CSAT scores, track trends, and collaborate with cross-functional teams to address customer concerns effectively.
  • Drive quality achievements and performance improvement initiatives throughout the organization.
  • Analyze performance data against set parameters, facilitating corrective and preventive actions based on data insights.
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