Customer Service Representative

3 weeks ago


Mumbai, Maharashtra, India Motorpoint Full time

About the Role

We are seeking a highly skilled and dedicated Customer Service Representative to join our Contact Centre team at Motorpoint. As a key member of our team, you will be responsible for providing exceptional customer service to our customers throughout their buying experience.

Key Responsibilities

  • Offering specialised and dedicated support to our Sales team, Customer Care team, and delivery team
  • Assisting customers with the completion of their purchase and resolving any issues they may have post-collection
  • Ensuring that every customer order has been processed correctly to provide a positive and stress-free collection or delivery experience
  • Liaising with 3rd parties and ensuring that any customer contact is logged compliantly and updated accordingly

What We Offer

  • Paid time off every month to do something that makes you happy
  • 31 days holiday plus days off for your birthday, getting married or moving house
  • Additional holidays for length of service
  • Long service awards
  • Staff discount on cars and finance options
  • Discounts & cash back at hundreds of high street retailers & restaurants through our "My M.O.T" platform
  • Smart Tech in partnership with Currys
  • Cycle to work
  • Pension
  • Healthcare
  • Enhanced Parental Leave
  • Employee Assistance Programme (EAP)
  • Vocational and personal development training course
  • Quarterly team socials
  • Team feasts
  • Scratch card rewards
  • Sharesave scheme (SAYE)
  • Plus much more

About Us

Motorpoint is the UK's leading omnichannel car retailer of nearly new cars. We focus on providing our customers with unrivaled choice, quality, service, and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do).

We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers and that will fuel the growth of our amazing business and the careers and opportunities for our colleagues.



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