Senior Operations Manager

1 week ago


Madurai, Tamil Nadu, India Metatron HR Solutions Full time
Job Summary

Job Title: Senior Team Lead

Job Type: Full-time

Industry: BPO / KPO

Location: Madurai, India

Job Description:

Key Responsibilities
  • Manage team members to meet service level components.
  • Develop and implement a timeline to achieve targets.
  • Delegate tasks to team members.
  • Conduct training to team members.
  • People Management and HR related issues.
  • Operations Management: Managing the floor and schedule adherence.
  • Ownership and problem resolution.
  • Training and development of employees.
  • Performance appraisal and report compilation.
  • Active participation in team huddles.
Requirements
  • Experience: 7-10 years.
  • Location: Madurai or nearby cities.
  • US client handling experience.
  • Process experience: US Healthcare Insurance, US Mortgage Insurance, US Property & Casualty Insurance, US General Insurance, or US Banking.
  • Excellent Communication Skills.
  • Minimum 2-3 years as Team Leader.


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