Senior Operations Manager
1 week ago
Job Title: Senior Team Lead
Job Type: Full-time
Industry: BPO / KPO
Location: Madurai, India
Job Description:
Key Responsibilities- Manage team members to meet service level components.
- Develop and implement a timeline to achieve targets.
- Delegate tasks to team members.
- Conduct training to team members.
- People Management and HR related issues.
- Operations Management: Managing the floor and schedule adherence.
- Ownership and problem resolution.
- Training and development of employees.
- Performance appraisal and report compilation.
- Active participation in team huddles.
- Experience: 7-10 years.
- Location: Madurai or nearby cities.
- US client handling experience.
- Process experience: US Healthcare Insurance, US Mortgage Insurance, US Property & Casualty Insurance, US General Insurance, or US Banking.
- Excellent Communication Skills.
- Minimum 2-3 years as Team Leader.
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