Senior Team Lead
2 weeks ago
About the Role:
We are seeking a Senior Team Lead to join our team at Metatron HR Solutions. As a Senior Team Lead, you will be responsible for managing a team of operations professionals and ensuring that they meet the required service level components.
- Develop and implement a timeline to achieve targets.
- Manage the day-to-day planning and problem-solving of team members.
- Delegating tasks to team members and conducting training to maximize their potential.
- People management, including all HR-related issues, and employee development.
- Operations management: managing the floor and adherence to schedule.
About the Ideal Candidate:
We are looking for a candidate with 7-10 years of overall experience, with a minimum of 2-3 years as a Team Leader. The ideal candidate should have excellent communication skills and experience in a BPO/KPO non-voice international process. Candidates with experience in US clients and specific processes such as US Healthcare Insurance, US Mortgage Insurance, US Property & Casualty Insurance, and US General Insurance are preferred.
Key Requirements:
- Should be willing to work in night shifts.
- Only male candidates.
- Notice period should not be more than 2 months.
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