Kitchen Operations Manager

7 days ago

Madurai, Tamil Nadu, India Marriott International Full time

Job Summary

The Kitchen Operations Manager is responsible for managing the daily kitchen utility operations and staff. Key areas of responsibility include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running. The successful candidate will supervise kitchen employees not actively engaged in cooking, including dishwashers and kitchen helpers, and strive to continually improve guest and employee satisfaction while maintaining the operating budget.

Candidate Profile

The ideal candidate will have a high school diploma or equivalent, with 4 years of experience in the procurement, food and beverage, culinary, or related professional area. Alternatively, a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with 2 years of experience in the same field, is also acceptable.

Core Work Activities

Managing Day-to-Day Operations

The Kitchen Operations Manager will be responsible for ordering and managing necessary supplies, ensuring that workers have the necessary equipment, tools, and uniforms to perform their jobs. They will also schedule events, programs, and activities, as well as the work of others, and monitor the inflow of ordered materials and the maintenance of current materials.

Leading Kitchen Team

The successful candidate will utilize interpersonal and communication skills to lead, influence, and encourage others, and will be responsible for supervising and managing employees, including setting performance standards and monitoring performance. They will also provide feedback to individuals based on observation of service behaviors and ensure that disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures.

Ensuring Exceptional Customer Service

The Kitchen Operations Manager will be responsible for attending meetings and communicating with executive, peers, and subordinates to improve the quality of service, and will manage day-to-day operations to ensure the quality, standards, and meeting the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities

The successful candidate will provide guidance and direction to subordinates, including setting performance standards and monitoring performance, and will be responsible for recruiting, interviewing, selecting, hiring, and promoting employees in the organization.

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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