Senior Project Manager

5 days ago

Erode, Tamil Nadu, India beBeeProject Full time ₹ 8,00,000 - ₹ 10,00,000
Job Overview

We are seeking a highly skilled and motivated Project Lead to manage IT and Managed Services projects.

The ideal candidate will bring strong fundamentals in project management, hands-on experience with Managed Services delivery, and proven expertise in Agile methodologies.

This role demands ownership, accountability, and the ability to balance structured execution with proactive risk management in a client-facing environment.

Key Responsibilities:

  • Manage the end-to-end lifecycle of IT and Managed Services projects, ensuring strict adherence to scope, schedule, and budget.
  • Drive SLA-driven service delivery with a focus on governance, compliance, and continuous service improvement (CSI).
  • Coordinate swift resolution for Severity 1 & Severity 2 issues, minimizing impact to business operations.
  • Develop and maintain 24/7 coverage rosters to ensure uninterrupted service availability.
  • Oversee the preparation, review, and approval of Root Cause Analysis (RCA) documents, ensuring accuracy and timely closure.
  • Effectively manage and refine the project backlog, collaborating with client stakeholders to prioritize work items aligned with business goals.
  • Anticipate risks proactively, establish mitigation strategies, and address issues before they escalate.
  • Maintain a consistent reporting cadence (weekly, monthly dashboards, progress updates) to clients and internal leadership.
  • Document and track all activities with high attention to detail, including Minutes of Meeting (MoMs), decision logs, and follow-ups.
  • Build and nurture strong client relationships, ensuring clear, empathetic, and professional communication at all times.

Required Skills & Experience:

  • Strong foundation in Project Management concepts – risk management, scope management, stakeholder management, change management, and decision logging.
  • Proven experience delivering projects in a Managed Services environment, including SLA management and governance models.
  • Expertise in Agile and Scrum methodologies with hands-on delivery experience.
  • Demonstrated ownership and accountability, driving deliverables with minimal supervision.
  • Highly organized with excellent documentation skills and the ability to maintain a structured, transparent, and reliable source of truth.
  • Strong proactive risk anticipation and mitigation capabilities.
  • Excellent client communication and relationship management skills with the ability to influence and lead conversations.
  • Flexibility to work in shift timings (8:30 PM – 4:00 AM IST) for real-time collaboration with global clients.
About Us

We harness our expertise in novel technologies to deliver more profits for our enterprise clients while helping them deliver a better human experience for the communities they serve.

We are committed to helping our clients build the enterprise of tomorrow by making the leap from Lab Grade AI to Real World AI.

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