Multicloud4U Retail Banking CRM Solution Architect

1 week ago


Gurgaon, Haryana, India Multicloud4U® Technologies Full time

Unlock Your Career Potential as a Technical Business Analyst in CRM Retail Banking

Location: Gurgaon with travel opportunities to Papua New Guinea and beyond.

Salary: Up to ₹35 LPA, commensurate with experience and qualifications.

About the Role:

We are seeking a highly skilled Technical Business Analyst or Solution Architect specializing in CRM systems for retail banking to join our dynamic team at Multicloud4U Technologies. As a key member of our team, you will act as a liaison between technical and business teams to ensure the successful implementation, optimization, and management of CRM and contact center solutions for our banking clients.

Key Responsibilities:

  • Collaborate with stakeholders to identify and document requirements as a CRM Subject Matter Expert (SME).
  • Lead the end-to-end lifecycle of CRM implementation, from requirement gathering to vendor evaluation and selection.
  • Create and manage Request for Proposal (RFP) documentation, including scoring and feedback.
  • Coordinate vendor demonstrations and assess technical proposals to ensure the best fit for our clients' needs.
  • Drive CRM optimization and integration to improve customer engagement and sales efficiency.
  • Present business cases, strategies, and solutions to senior management and stakeholders.
  • Support and train users to ensure smooth CRM adoption across the organization.

Mandatory Skills & Qualifications:

Bachelor's degree in Computer Science, Engineering, IT, Business, or related field (MBA preferred).

At least 6 years of experience in technical business management or business analysis, focusing on CRM projects in retail banking.

Familiarity with CRM platforms like Salesforce, Microsoft Dynamics, or HubSpot, and custom CRM platforms prevalent in retail banking.

Strong communication skills to bridge the gap between IT teams and business stakeholders.

Familiarity with Agile, Scrum, or Waterfall methodologies and software development processes.

Basic knowledge in one major programming language or related technology understanding.

A proven track record in CRM implementations, upgrades, and system optimization in retail banking.

Preferred Skills:

Experience with cloud-based CRM platforms.

Knowledge of data analytics tools (Power BI, Tableau) and ERP systems.

Understanding of customer engagement strategies and CRM automation.

Project management experience using tools like Jira, Trello, or Asana.

Why Choose Multicloud4U?

Be part of a role that combines technical expertise, leadership, and global experience.

Enjoy luxurious perks and exciting travel opportunities while working on impactful CRM projects in retail banking.



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