Technical Business Analyst CRM Retail Banking
5 days ago
We are seeking a skilled Technical Business Analyst or Solution Architect in CRM domain in retail banking to join our dynamic team at Multicloud4U® Technologies.
Key Highlights:- Frequent travel opportunities, including luxury stays and trip sponsorships
- Possible short trips back home or vacations every quarter or as early as two months
The ideal candidate will act as a liaison between technical and business teams to ensure the successful implementation, optimization, and management of CRM and contact center solutions for our banking clients. This is a leadership role that combines technical expertise, global experience, and luxurious perks.
In this role, you will collaborate with stakeholders to identify and document requirements as a CRM SME. You will also lead the end-to-end lifecycle of CRM implementation, from requirement gathering to vendor evaluation.
Responsibilities:- Collaborate with stakeholders to identify and document requirements as a CRM SME
- Lead the end-to-end lifecycle of CRM implementation, from requirement gathering to vendor evaluation
- Create and manage RFP documentation, including scoring and feedback
- Coordinate vendor demos and assess technical proposals
- Drive CRM optimization and integration to improve customer engagement and sales efficiency
- Present business cases, strategies, and solutions to senior management and stakeholders
- Support and train users to ensure smooth CRM adoption across the organization
To be considered for this role, you must have a Bachelor's degree in Computer Science, Engineering, IT, Business, or a related field (MBA preferred). Additionally, you should have 6+ years of experience in technical business management or business analysis, focusing on CRM projects.
- Working knowledge of CRM platforms like Salesforce, Microsoft Dynamics, or HubSpot or Custom CRM platform prevalent with your Retail banking client
- Strong communication skills to bridge the gap between IT teams and business stakeholders
- Familiarity with Agile, Scrum, or Waterfall methodologies and software development processes
- Basic knowledge in one major programming language (e.g., Dotnet, SQL, Java, Python) or related technology understanding
- Proven track record in CRM implementations, upgrades, and system optimization in Retail banking
- Experience with cloud-based CRM platforms
- Knowledge of data analytics tools (Power BI, Tableau) and ERP systems
- Understanding of customer engagement strategies and CRM automation
- Project management experience using tools like Jira, Trello, or Asana
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Gurgaon, Haryana, India Multicloud4U® Technologies Full timeWe are seeking a skilled Technical Business Analyst or Solution Architect in CRM domain in retail banking to join our dynamic team at Multicloud4U Technologies. The ideal candidate will act as a liaison between technical and business teams to ensure the successful implementation, optimization, and management of CRM and contact center solutions for our...
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Gurgaon, Haryana, India Multicloud4U® Technologies Full timeUnlock Your Career Potential as a Technical Business Analyst in CRM Retail BankingLocation: Gurgaon with travel opportunities to Papua New Guinea and beyond.Salary: Up to ₹35 LPA, commensurate with experience and qualifications.About the Role:We are seeking a highly skilled Technical Business Analyst or Solution Architect specializing in CRM systems for...
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