Experience Excellence Manager

2 weeks ago

Chennai, Tamil Nadu, India beBeeCustomerExperience Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description

The role of a Customer Experience Partner involves building strong relationships with customers and delivering exceptional service. Key responsibilities include taking ownership of customer shipments and issues, engaging in constructive problem resolution, and communicating proactively to keep customers informed.

  • Build trust with customers by providing timely and accurate information about their shipments.
  • Take responsibility for resolving customer complaints in a fair and efficient manner.
  • Collaborate with internal teams to ensure seamless execution of shipment lifecycle processes.
  • Develop and implement process improvements to enhance customer satisfaction and experience.
Required Skills and Qualifications

To succeed in this role, candidates should possess the following skills and qualifications:

  • Bachelor's or Master's degree in a relevant field.
  • Minimum 2-3 years of experience in shipping or logistics.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.
  • Strong analytical and problem-solving skills.
Benefits

This role offers a range of benefits, including:

  • Opportunities for career growth and professional development.
  • A dynamic and collaborative work environment.
  • Competitive compensation and benefits package.
  • Recognition and rewards for outstanding performance.
Others

We are committed to creating a diverse and inclusive workplace culture that values diversity and promotes equality of opportunity. If you require any adjustments during the application or hiring process, please let us know and we will do our best to accommodate your needs.

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