Senior Motor Insurance Team Manager

8 hours ago

Mumbai, Maharashtra, India beBeeInsurance Full time ₹ 8,64,000 - ₹ 20,40,000

Job Title: Senior Motor Insurance Team Manager

Hiring a seasoned Senior Motor Insurance Team Manager to lead our motor insurance claims or sales team. This is a leadership role that requires strong knowledge of motor insurance policies, excellent leadership skills, and the ability to motivate and manage a team effectively.

Key Responsibilities:
  • Team Management and Leadership: Supervise and mentor a team of insurance claims executives or sales representatives focused on motor insurance. Assign tasks, monitor performance, and provide regular feedback and coaching.
  • Claims Processing/Sales Oversight: Oversee motor insurance claims handling, ensuring compliance with regulatory requirements. Guide the team in assessing, investigating, and settling motor insurance claims accurately and promptly. If sales-focused, monitor sales pipelines, lead generation, and closure rates for motor insurance products.
  • Customer Service and Quality Assurance: Ensure the team maintains high customer service standards during interactions with policyholders, repair shops, and other stakeholders. Review and improve processes to reduce errors, disputes, and claim rejections.
  • Reporting and Documentation: Prepare and submit regular reports on team performance, claim statuses, sales targets, and customer feedback. Maintain accurate records of claims, investigations, and customer communications.
  • Training and Development: Identify training needs and facilitate skill development programs for team members. Keep the team updated on changes in motor insurance regulations, policies, and procedures.
  • Collaboration: Coordinate with other departments such as underwriting, legal, and finance to resolve complex cases.

Requirements:

  • Qualifications: Graduate from any discipline (B.Com, BA, BBA/BBM)
  • Skills: Strong knowledge of motor insurance policies, excellent leadership skills, proficient in MS Office applications, analytical skills, problem-solving mindset, and attention to detail.

Benefits:

The successful candidate will have the opportunity to work in a dynamic environment, develop their leadership skills, and contribute to the success of our motor insurance business.

Others:

For more information about this role, please refer to the job description below.

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