Lead Motor Insurance Specialist

2 days ago


Mumbai, Maharashtra, India beBeeMotorInsurance Full time ₹ 6,00,000 - ₹ 12,00,000
Job Overview

We are seeking a seasoned professional to lead our Motor Insurance team. The ideal candidate will have a strong background in general insurance and excellent leadership skills to drive results while maintaining high customer satisfaction and compliance.

Key Responsibilities
  • Team Management: Supervise and lead a team of Motor Insurance Executives or Agents, allocate daily tasks, monitor performance, and provide necessary guidance and training.
  • Sales & Business Development: Ensure achievement of sales targets for motor insurance (new policies, renewals, and add-ons). Guide the team in cross-selling and up-selling relevant motor insurance products.
  • Operations & Process Oversight: Oversee smooth policy issuance and documentation through online portals or insurer systems. Ensure correct premium calculation, endorsements, cancellations, and renewals are processed accurately.
  • Customer Service & Issue Resolution: Address escalated customer queries or complaints related to motor insurance policies. Ensure timely follow-up on renewals and claim support.
  • Reporting & Analysis: Track daily, weekly, and monthly team performance and KPIs. Prepare sales and operational reports for senior management.
Requirements
  • Proficient in using motor insurance quotation and issuance platforms
  • Basic knowledge of Microsoft Excel, email communication, and CRM systems
  • Understanding of claim procedures, add-on covers, and underwriting terms
  • Familiarity with RTO processes, RC book, engine/chassis number details, and IDV calculation
Soft Skills
  • Strong leadership and team motivation abilities
  • Excellent communication and interpersonal skills
  • Result-oriented with a focus on sales and customer satisfaction
  • Problem-solving mindset and ability to handle pressure


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