Fertility Treatment Coordinator Specialist

2 days ago


Mumbai, Maharashtra, India Luma fertility Full time

Luma Fertility is a pioneering company in the fertility space, revolutionizing the industry with a customer-centric and tech-enabled approach.

The estimated salary for this role is ₹25-35 lakhs per annum, depending on experience.

Job Overview:

This position requires a compassionate and empathetic individual to coordinate patient care and ensure a seamless experience throughout their treatment journey.

Key Responsibilities:

  • Patient Liaison: Serve as the primary point of contact for patients, addressing inquiries, providing support, and ensuring a positive experience.
  • Care Coordination: Collaborate with medical staff, specialists, and support services to coordinate appointments, tests, and treatments, ensuring timely patient care.
  • Education & Guidance: Educate patients about IVF processes, treatment options, and associated procedures; provide resources and information to empower patients in making informed decisions.
  • Emotional Support: Offer empathetic support to patients and their families, acknowledging the emotional aspects of fertility treatment and providing referrals to counseling or support groups as needed.
  • Follow-up: Regularly check in with patients to monitor their progress, address concerns, and keep them informed of upcoming steps in their treatment plans.

Requirements:

  • A degree in BHMS, BAMS, or BDS is necessary.
  • An MBA in Healthcare would be preferred
  • Previous experience of 3 years or more in a patient-facing role, preferably in healthcare or fertility services.
  • Strong communication and interpersonal skills, with the ability to build rapport and trust with patients.
  • Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively.
  • Compassionate and empathetic nature, with a passion for women's health.

Benefits:

  • Competitive salary and comprehensive benefits package.
  • Opportunity to shape the future of healthtech and make a significant impact.
  • Collaborative and supportive work environment that encourages innovation and growth.

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