Tech Support Specialist Role

2 days ago


Ghaziabad, Uttar Pradesh, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title:

A Technical Support Professional is required to provide expert assistance to clients through various communication channels.

Job Description:

As a key member of our technical support team, you will be responsible for resolving complex technical issues related to software applications, hardware devices, and network connectivity. You will need to maintain accurate records of customer interactions using CRM software and meet performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction.

Key Responsibilities:
  • Troubleshoot and resolve technical issues via phone, email, or chat
  • Maintain accurate records of customer interactions in CRM software
  • Meet performance targets for quality metrics
Requirements:
  • 2-5 years of experience in BPO/Call Centre environment with focus on international voice processes (blended) for technical support
  • Bachelor's degree in Any Technical Specialization (BCA/B.Tech/B.E.)
  • Strong communication skills with excellent verbal and written English proficiency
  • Ability to work rotational shifts including night shifts
Benefits:
  • Rotational Shifts including night shifts
  • 5 days working from Office
  • Cabs facility both side for hiring zone areas
  • 18 months of Surety Bond
  • SAP/SuccessFactors knowledge preferred
Others:

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.



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