
Information System Specialist
5 days ago
Key Responsibilities
- Supervise daily data operations to identify and resolve system issues where files are delayed or stuck.
- Tackle system and data reconciliation problems, collaborating with teams to resolve root causes and implement solutions.
- Work with various internal and external teams to address system dependencies and mitigate bottlenecks.
- Document and maintain records of recurring issues, proposed fixes, and preventive measures to improve process reliability.
- Collaborate with stakeholders to provide updates and ensure visibility in issue resolution.
- Develop and refine dashboards or reports to track system performance and file flow metrics.
- Participate in regular team meetings to discuss challenges, insights, and recommendations for process improvement.
- Ensure that data adheres to the KCI metrics on a regular basis.
- Develop and implement test plans, scripts to validate system updates, patches and new deployments.
- Identify and document system bugs or discrepancies, collaborating with developers or vendors to resolve them.
- Perform regression testing to ensure updates or fixes do not negatively impact existing functionalities.
- Automate repetitive testing processes and improve testing efficiency.
- Bachelor's degree and 0 to 3 years of experience in Life Science / Biotechnology / Pharmacology / Information Systems.
- Diploma and 4 to 7 years of experience in Life Science / Biotechnology / Pharmacology / Information Systems.
- Must-Have Skills
- Strong analytical and problem-solving skills to diagnose and resolve system-related issues.
- Experience with data transfer processes and tackling stuck or delayed data files.
- Knowledge of testing methodologies and quality assurance standard processes.
- Proficiency in working with data analysis and QA tools.
- Knowledge of Validation of systems.
- Good-to-Have Skills:
- Experience in Pharmacovigilance systems.
- Experience with Signal or Risk Management platforms is a plus.
- Knowledge or some experience in database programming languages such as Oracle SQL and PL/SQL.
- Outstanding written and verbal communication skills, and ability to explain technical concepts to non-technical clients.
- Sharp learning agility, problem-solving, and analytical thinking.
- Knowledgeable in SDLC, including requirements, design, testing, data analysis, change control.
- SAFe for Teams certification (preferred).
- Able to work under minimal supervision.
- Skilled in providing oversight and mentoring team members. Demonstrated ability in effectively delegating work.
- Excellent analytical and gap/fit assessment skills.
- Strong verbal and written communication skills.
- Ability to work effectively with global, virtual teams.
- High degree of initiative and self-motivation.
- Ability to manage multiple priorities successfully.
- Team-oriented, with a focus on achieving team goals.
- Strong presentation and public speaking skills.
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