Technical Support Representative

3 days ago

Mumbai, Maharashtra, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000

Dabba Network offers a unique opportunity to provide top-tier customer support, handle select sales calls, and troubleshoot ISP and networking queries.

Job Overview

We are seeking a dynamic individual who can effectively communicate with customers via calls, chats, or email, diagnose and resolve networking issues related to Dabba devices, backhauls, or connectivity faults.

Key Responsibilities:
  • Act as the frontline support for customer inquiries.
  • Diagnose and resolve networking issues.
  • Guide customers on device activation steps, including the Dabba Lite onboarding process and interaction with local cable operators for deployment.
  • Respond to incoming sales inquiries with relevant information about hotspots.

Cross-functional Collaboration & Reporting:

  • Coordinate with technical, product, and operations teams to track customer issues and feedback.
  • Maintain accurate records using CRM tools—documenting recurring concerns, resolution steps, and potential areas for improvement.
Required Qualifications & Skills

We are looking for an individual with experience in ISP or networking-related customer support, strong communication skills, and an adaptable attitude to thrive in a startup environment.

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