Customer Service Representative

2 days ago


Nashik, Maharashtra, India beBeeCustomerService Full time ₹ 16,00,000 - ₹ 32,00,000

Job Title:

Customer Service Professional

We are seeking a highly skilled and motivated individual to fill the role of Customer Service Professional. This position involves delivering exceptional service, resolving customer issues, and ensuring a positive customer experience across various channels.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Identify and resolve customer issues efficiently while maintaining a positive attitude.
  • Provide accurate, valid, and complete information by using the right tools and resources.
  • Document customer interactions and update internal databases with details of inquiries, feedback, and actions taken.
  • Collaborate with internal teams (Sales, Technical, Product, etc.) to ensure customer satisfaction.
  • Escalate unresolved issues to the appropriate departments as necessary.
  • Follow communication procedures, guidelines, and policies.
  • Contribute to team goals and meet or exceed personal targets for sale and issue resolution.

Requirements:

  • Proven customer support or client service experience is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Strong problem-solving skills and attention to detail.
  • High school diploma or equivalent; a college degree is a plus.


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